Behavior:
The DocuWare Desktop Service stops as soon as it is started.
The DocuWare Desktop Service stops as soon as it is started.
Solution:
This can occur when another application is using the same port as the DocuWare desktop service. To check if this is occurring, navigate to C:\Windows\Temp\DocuWare\Logs and look for the DocuWare.DesktopService.log.
Within this log, you should find an error similar to the following,
"HTTP could not register URL https://+:8091/ because TCP port 8091 is being used by another application".
Once this error has been identified, the following steps should resolve the issue:
- Find which application is using the port referenced in the error.
In this example, the port being used is 8091
- Open an administrative CMD and paste the following, "netstat -ano > c:\ports.txt". This will write a text file named "ports" to the C:\ Drive. This file will contain
all connections and listening ports with their corresponding PID(process ID).
- Open this file and search for the port number referenced in the DocuWare.DesktopService.log. Any rows found with PID 4 can be ignored, these are system processes listening for traffic on that port.
- Search the list until you find a row that matches your port number. There should be a connection "ESTABLISHED" to this port.
This would signify another application is using the port. Notate the PID from the row where the referenced port.
- Open Task Manager, select the Service tab, and sort the rows by their PID.
- Search the list of services until you find the PID, which we found in our ports.txt file.
- This is the service that uses the port needed by the DocuWare desktop service. This service will need to be stopped and/or disabled
unless its port can be changed.
Note: DocuWare's desktop service ports cannot be changed.
- Once the referenced service is disabled or the port is changed, the DocuWare Desktop Service should start successfully.
KBA is applicable for both Cloud and On-premise organizations.
