How can I change the DocuWare Platform Timeout?
In order to adjust the Platform Timeout settings, the following must be done:
- Navigate to ...Program Files\DocuWare\Web\Platform, then open the "Web.config" file.
- Search for "PlatformTimeout" using Ctrl + F. Once located, you can change the default value of 30 (seconds) to a time more suitable for your system.
In the example below, the Platform Timeout was increased to 60 seconds.
KBA is applicable for On-premise Organizations ONLY