Views:
Behavior:
When attempting to connect to a DocuWare system, you receive the following error:
 

{ 

    "Message": "A public action method 'Logon' was not found on controller 'DocuWare.Platform.Controllers.AccountController'.", 

    "Exception": "HttpException: A public action method 'Logon' was not found on controller 'DocuWare.Platform.Controllers.AccountController'.", 

    "Uri": "http://{{Server}}.docuware.cloud/docuware/platform/Account/Logon", 

    "Method": "GET", 

    "StatusCode": 404, 

    "Status": "Not Found", 

    "InternalCode": 0 

} 



Solution:

This error occurs when DocuWare is unable to find the Login resource. Please refer to the following solutions in regards to your DocuWare instance:

For Cloud Organizations
In this case, the URL which was provided was incomplete, or not including https://.

If the https:// is left out, then it'll use http://, which is not valid since Cloud systems only use https.

For On-premise Organizations
In this case, like with Cloud Organizations, you need to make sure that the URL is correctly written. 
If this system uses https://, then http:// shouldn't be used and vice versa. 

Once this change has been made to the URL, this should clear up the issue.

KBA is applicable for both Cloud and On-premise Organizations 

This article is valid for DocuWare versions: 7, 7.1, 7.2, 7.3, 7.4, 7.5, 7.6 7.7 7.8 7.9 |