Scenario:
After reinstalling Settings.msi to resolve a separate issue with Connect to Outlook, we now receive the following error when accessing the Configurations page.
Solution:
Please refer to the following steps below to resolve this issue;
After reinstalling Settings.msi to resolve a separate issue with Connect to Outlook, we now receive the following error when accessing the Configurations page.
Solution:
Please refer to the following steps below to resolve this issue;
1. Stop IIS and stop all DocuWare Services in the Service Control and rename the Settings folder located in "C:\Program Files or Program Files (x86)\DocuWare\Web\Settings" (e.g. old_Settings).
2. Open the DocuWare Setup, right-click on DocuWare.Settings.msi, and then select Install or Repair in the context menu. This will recreate the Settings folder. Afterward, restart IIS and restart all DocuWare Services in the Service Control.
KBA is applicable to On-premise Organizations ONLY!