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Scenario:
You have an Export job process set up, and you may notice that the Export app keeps opening multiple tabs in the browser asking for credentials. 

Solution: 
To resolve this behavior, please refer to the following steps:

Remove Stored Credentials

  1. Open Credential Manager, then select “Windows Credentials.”

  2. Delete any entry that mentions DocuWare or DW.

    (For a more detailed explanation of these steps, please refer to KBA-37907)


Delete Old Export files

  1. Navigate to %AppData%\DocuWare\Export

  2. Locate and delete the following files (as best practice, consider creating copies in a separate folder first): 
    - d.bin
    - v.bin
    - data_(user)_(guid).bin

 

     3. Once completed, restart your PC.

Run the Scheduled Export job via Task Scheduler. You should now only be prompted once to enter your credentials. 
Log in once more, and your Export job should be working as intended. 

This KBA is applicable for both Cloud and On-Premises Organizations. 

This article is valid for DocuWare versions: 7.3, 7.4, 7.5, 7.6, 7.7, 7.8, 7.9, 7.10, 7.11, 7.12, Export Tool, Opening Tabs, Login Page

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