Publicado Tue, 25 Feb 2020 15:22:28 GMT por David Blake Ricoh USA Sr. Solution Integrator
Has there been any reports of trays disappearing?  They were there to scan to one day, but today they were missing and had to be recreated.
Publicado Tue, 25 Feb 2020 15:56:55 GMT por Simon H. Hellmann Toshiba TGIS GmbH | IT-Consultant - Document Management Solutions
Hi David,

are you talking about the old fat client trays or the new web client baskets?

Personally, I have never worked with the old fat client. Regarding the new web client baskets, I have never seen or heard of this.

Maybe the Basket User accessed the configuration and changed access rights to the basket or deleted the basket (in case he had configuration rights)? Can you still see the database table for this basket (if on-premise)?

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant
Publicado Tue, 25 Feb 2020 22:36:35 GMT por David Blake Ricoh USA Sr. Solution Integrator
We have On-Premise version 6.10.

Any thoughts how it might be determined who made a change to delete a Tray?  Is there an Audit Log to track?

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