Posted Mon, 27 Aug 2018 16:24:43 GMT by Bernie Svitko

We are trying to do a Fortis to DW and when running the migration tool, we get the following error "An error occurred please contact the administrator with the following information: Exception has been thrown by the target of an invocation." What does this mean?

Posted Mon, 27 Aug 2018 17:07:17 GMT by Ryan Ciszkowski Software Support Analyst

Good Afternoon Bernie, 

What is the version of Fortis and DocuWare that you currently have?

When do you encounter this error message? 
For further troubleshooting, can you please have a support request created, then we can continue from there.

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis – America

Posted Mon, 27 Aug 2018 17:18:59 GMT by Bernie Svitko

Thanks for answering so quickly. DW is 6.12 and I noticed that Fortis shows 6.10 even though we upgraded to 6.12 a while ago. Inflo and Scripted mgr show they are at 6.12. I figured to post here before calling our Service Reps cause it takes them forever to get back to us.

Posted Mon, 27 Aug 2018 17:37:26 GMT by Ryan Ciszkowski Software Support Analyst

No problem. 
That's an interesting find, and could be the reason why we're seeing this error message.
Can you verify that the fmconfig.txt file shows the correct version for Fortis?
Maybe some files from the Fortis directory were not upgraded correctly.

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis – America

Posted Mon, 27 Aug 2018 19:22:14 GMT by Bernie Svitko

Went to Fortisdt/sysdata and the fmconfig.txt file says V 6.12.0

Posted Mon, 27 Aug 2018 20:45:20 GMT by Ryan Ciszkowski Software Support Analyst

Hi Bernie,

At this point, can you please have a Support Request created then we can continue the troubleshooting from there? 

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis – America

Posted Tue, 28 Aug 2018 10:39:46 GMT by Bernie Svitko

I have put in a SR with our Provider. Just waiting to see how long it takes for them to get back to us. Thanks for your imput.

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