Our Service Rep called and advised us to follow your recommendations.
I was one of those that could not print from a Doc Tray. As suggested, I removed then reinstalled Adobe Reader. Printing from the Doc Tray was reestablished (for a while). I then installed DW on a laptop and could not print from a Doc Tray. I uninstalled Adobe Reader then reinstalled it but still could not print. I then uninstalled Reader, rebooted the laptop, then reinstalled Reader. Still could not print. I even used Adobe’s cleaner and still have the problem. Went back to my workstation and test printing again and could not print from a Doc Tray once again. Uninstalled and reinstalled Reader but still can’t print. The only way that I could print was to go into IE add-ons and disable The Adobe Reader add-on. The only thing is that when the document comes up, it is blacked out but the print screen comes up and I am able to print the document. Once the document is printed, and the print box closes the document appears as normal. I have discovered that if Adobe reader is enabled and I try to print from the Doc Tray, I get the blank page as before, but if I then refresh the screen, the page loads normally.
Checked with another staff having the same problem, and after removing and reinstalling Adobe Reader, no change, but the refresh corrects the problem.
Been playing with Auto Index.
So here’s my situation. We have an Accounting File Cabinet and a Checks File Cabinet. What I am trying to do is use Auto Index to place the Check Number from the doc in the check cabinet into the invoice of the doc in the Accounting cabinet. A one for one exchange works fine. The problem is when the check doc is used for more than one Invoice. I realize that the Type in the Database Fields needs to be the same (text for text or numeric for numeric). Is there a way to enter multiple Invoice numbers into one Database Field so Auto Index can put them into the proper Invoice? I tried making the Invoice Field in the Checks Cabinet a Keyword Type, but that doesn’t show up when trying to set up the workflow. Any suggestions would be appreciated. I’ve tried playing with the SQL statement when using the Database connection, but I don’t know sql and can’t get a proper statement.
We transfered our data to our new SQL Server yesterday and now all signature stamps are not working. The date and any text type stamp still work. The signature stamps are either bmp or jpeg. A signature stamp that is a text, will work. When I hover over the signature stamp, an "X" in a red circle pops up but the explaination box is empty. We are on V 6.12. Old SQL Server was 2012, new SQL Server is 2016. All Search, Results, and Store dialogs work properly and all documents can be located. Also the bmp and jpeg signature files are located on the DW Server.
After further investigation, I discovered that there are 2 file cabinets with the same name. I am not added as an owner of one of them so I did not see it until I logged in as a different administrator. The one that I did not see has is missing 2 index fields that the other one has. Any suggestions?