Posted Fri, 13 Apr 2018 15:38:55 GMT by Jon Neff Kelley Imaging Solutions Engineer

DW6.9 was reinstalled on restored db. After which there were multiples of some servers in Administration (I'm told the Replace option was used). There is now a Content1 server that is not running and Content2 server running. The system performs just fine. But, in Administration, selecting a Content server or attempting to change the port for the non-functioning one, causes Administration to seize up with the message, "Selected port is already used..." (see image).

Any one tried this?: Is it adequate and safe to remove the row containing Content1 from DWSystem.DWServer?

 

https://www.docuware.com/sites/default/files/forums-images/selected%20port.png

Posted Fri, 13 Apr 2018 15:42:49 GMT by Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Jon,
Have you tried right clicking the unwanted server and selecting de-register?

 

Phil Robson
Senior Director Support Americas

Posted Fri, 13 Apr 2018 15:45:02 GMT by Jon Neff Kelley Imaging Solutions Engineer

Yeah. It just brings up the message again.

Posted Fri, 13 Apr 2018 15:47:43 GMT by Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Log out of Admin. Stop all services except Authentication, log in to Admin and then try to de-register.

 

Phil Robson
Senior Director Support Americas

Posted Fri, 13 Apr 2018 15:50:04 GMT by Jon Neff Kelley Imaging Solutions Engineer

Thanks for quick responses. I'll try it.

Posted Fri, 13 Apr 2018 16:04:26 GMT by Jon Neff Kelley Imaging Solutions Engineer

It didn't work. Darn.

Posted Sat, 14 Apr 2018 00:23:29 GMT by Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Just ignore it then. It makes no difference if an unwanted and inactive service is referecned in the Admin program. Don't paddle in the database. Just leave it alone. If you MUST have it removed, please create a support request and we will remove it for you.

 

Phil Robson
Senior Director Support Americas

 

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