Publié Thu, 30 Jun 2016 19:40:24 GMT par David Blake Ricoh USA Sr. Solution Integrator

A customer wrote the following experience:

"We noticed some slowness in the webflow processes (during testing). At the time we wrote it off to people accessing it (Webflow) remotely.
It is still continuing to be slow. It’s more noticeable at the approval point – where the user clicks "Approved" to advance the invoice. It took one user almost 20 minutes to get through 4 invoices."
 

Five months ago we've upgraded to Fortis 2.8. Webflow was newly installed and has only gone to production for the first time last month. Fortis sits on a Windows 2012 R2 box with 4GB RAM. There are additional separate servers for IIS and Inflo with the same Windows configuration.

Any recommendations to hasten the actions of Webflow?

Publié Thu, 30 Jun 2016 20:44:28 GMT par Tyler Behuniak Professional Services Assistant

David,

We have recieved the ticket from John Lawrence under the Support Request # 248077 and are currenlty working with him on the ticket.

Publié Mon, 11 Jul 2016 21:12:48 GMT par David Blake Ricoh USA Sr. Solution Integrator

Following up if there was any movement or progress regarding this issue or the ticket.

Publié Mon, 11 Jul 2016 21:18:00 GMT par David Blake Ricoh USA Sr. Solution Integrator

Customer reported having an issue printing a single page from a document in Fortis using MS IE. Can print through FireFox. Is there a known issue with MS IE regarding printing?

https://www.docuware.com/sites/default/files/forums-images/Print%20Single%20Page%20Error_0.jpg

Publié Mon, 11 Jul 2016 21:18:49 GMT par David Blake Ricoh USA Sr. Solution Integrator

Customer reported having an issue printing a single page from a document in Fortis using MS IE. Can print through FireFox. Is there a known issue with MS IE regarding printing?

https://www.docuware.com/sites/default/files/forums-images/Print%20Single%20Page%20Error_1.jpg

Publié Mon, 11 Jul 2016 21:18:56 GMT par David Blake Ricoh USA Sr. Solution Integrator

Customer reported having an issue printing a single page from a document in Fortis using MS IE. Can print through FireFox. Is there a known issue with MS IE regarding printing?

https://www.docuware.com/sites/default/files/forums-images/Print%20Single%20Page%20Error_2.jpg

Publié Tue, 12 Jul 2016 13:54:06 GMT par Chad Folts Professional Services Engineer

David - Can you have the user "Disable Silverlight printing" and try to print the page again?  If that does not resolve the issue, please open a new Support Request through the Portal

https://www.docuware.com/sites/default/files/forums-images/fblue.png

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