Getting DB Connnections failed

Good day,

I am trying to update docuware from version 6.12 to version 7, the update I am doing in a test machine that is a copy of the production machine, in the step of authenticating with the existing database the system throws the following error: Getting DB Connnections failed. I already checked the dwmachine file and everything is fine. Thanks for the help

https://www.docuware.com/sites/default/files/forums-images/error_0.jpg

Good Morning Cristian,

You have posted this inquiry to the Fortis forum, which is a separate product from DocuWare.

If you would like an answer to this question, please open a new support request through our support portal, or submit a new post in the correct forum.

Chris Troester
Software Analyst Support Team FORTIS - Americas