Unable to Connect to Remote server

Hello Community,
Did anyone see the below error message while searching documents using FullText feature in DocuWare 7.4?
 Anyone know how to fix it? Thank you!

Hi Goutham, 

can you please specify the error message or open a support ticket?

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

 

Hi, I get the error message when I use FullText search on a file cabinet. We are on docuware 7.4. 

The error says: "The remote server returned an error: (500) Internal Server Error."

Hi Goutham, 

this is a very general Error Message which only says that something is wrong with the Fulltext Server Service. You can find the detailed exception in the corresponding Log File on your DocuWare Server.
Usually the file you need for this Message is the PlatformLog and/or the FulltextLog located in C:\ProgramData\DocuWare\Logs.
With the log messages you should be able to figure out the problem or post it here again so we can hint you in the correct direction.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant