Publié Wed, 14 Mar 2018 23:00:11 GMT par Michael Weingand Sales Engineer

DW 6.11  USing DocuWare printer with a specific configuration for a while.  One PC prints to DW printer and the config is a mismatch so it goes to the default tray.  The file is the same one all of the other PC are using with no problems.  When looking at the file through config and adding it as a sample, it shows with the fields moved down a few lines.  As if the print added lines to the top of page. 

 

Has anyone seen this?

Publié Wed, 21 Mar 2018 08:46:07 GMT par Ingo Bechtle Manager Support Team BLUE EMEA

Dear Mr. Weingand,

I looked up on the behavior on our internal records but couldn’t find any comparable occurrences.
What we do know is that documents from SAGE or Crystal Reports can lead to different behaviors (rarely).

Non the less this sounds like a strange behavior. I recommend to contact DocuWare software support about this issue.

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With best regards,

Ingo Bechtle
Software Support Specialist Team BLUE EMEA

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