Publié Thu, 08 Feb 2018 07:40:50 GMT par Jordi Alamo Llapart - left 12.2021 RICDOC Consultor



I would like to know how we can remove empty basket folders on the system.

Let me explain.
Every basket has the corresponding system folder also every document the corresponding folder too. Excuse me for my ignorance, but it seems something rare in my DocuWare system server exactly in the storege basket unit because there are more than 90.000 folders were the 98% are empty.

IT jobs are checking frequently the integrity system and found basket tree folder very extended without  any data and content. The only possible way to remove a basket folder at once is from de DocuWare configuration settings. In my opinion, it seems something dirty to see thousands of empty folders in the system. The idea, I think, could be deleted these folders when a document is stored into a file cabinet or remove from a basket, otherwise please what’s your opinion.

Thanks, in advanced.

Publié Thu, 08 Feb 2018 12:26:07 GMT par Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Web Tray behavior was improved in DocuWare 6.12. In older versions there were many folders left even if they were empty. Note that each logical disk of a Web Tray atorage location is the actual Web Tray of a specific user. Generally it is not a good idea the manually remove them as you run the chance of accidentally deleting required folders. Please consider an upgrade of DocuWare.


Phil Robson
Senior Director Support Americas

Publié Mon, 12 Feb 2018 11:36:00 GMT par Jordi Alamo Llapart - left 12.2021 RICDOC Consultor

Hello Phill,

Firstable, thanks for your help.

I’m sorry but this behavior is from our DW 6.12 on premise version. It seems something inherited from previous versions but I'm not sure. For your information, this DocuWare Installation comes from 6.1.

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