Publié Fri, 10 Aug 2018 10:53:14 GMT par Callum McGlynn Technical Solutions Manager

The phased upgrade and inability for the desktop apps to be backwards compatible is causing a nightmare with the support/change side of things on the cloud.

Is there a way to run both 6.12 & 7 desktop apps at the same time to enable support of both systems?

 

We have the Admin tool running in both locally but really need to get the Workflow Designer working in both also.

Publié Fri, 10 Aug 2018 11:15:06 GMT par Maria Holden Support Manager Americas

Hello,

No, by product design it is not possible to run two different versions of desktops apps.

Regards,
Maria Holden
Manager Support –  Americas

Publié Fri, 10 Aug 2018 11:40:00 GMT par Callum McGlynn Technical Solutions Manager

Hi Maria,

There is no way to get around this even if just for the Workflow Designer? Will desktop apps be made backwards compatible at some point?

Publié Fri, 10 Aug 2018 11:45:39 GMT par Maria Holden Support Manager Americas

Hello,

It is not possible - nonethelss, the only work around will be to have separate workstation running desktop apps in a different version.
Regards,
Maria Holden
Manager Support –  Americas

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