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Maria Holden Sr. Director Software Support Americas & APAC

Maria Holden

Joined: 3/4/2019

  • Forum Posts
  • Americas Support Availability

    Fri, 11 Oct 2019 14:48:01 GMT – Americas Support Availability
    Please note that the Americas Support department will be closed on Monday October 14th in observance of Columbus Day.


    Maria Holden
    Customer Support Manager Americas
     
  • Docuware request for export documents from cloud

    Wed, 07 Nov 2018 19:47:25 GMT – Docuware request for export documents from cloud-1541602621

    Hello Nicolas,

    Please open the Web Client go to Configurations and select under the collaboration area Request.  Open Request (by double clicking) create a new Request job by selecting the "+" sign, configure the wizard as per the request job you would like to have.  if you need assistance, pleae open a service request to better assist you.

    Regards,
    Maria Holden
    Manager Support –  Americas

  • Document Tray: Index Cards View/ Index fields

    Wed, 07 Nov 2018 19:37:36 GMT – Document Tray: Index Cards View/ Index fields-1541599372

    Hello Christen,

    By product design it is not possible to adjust the index fields since they are hardcoded fields.

    Regards,
    Maria Holden
    Manager Support –  Americas
     

  • Multiple Desktop Apps Versions

    Fri, 10 Aug 2018 11:45:39 GMT – Multiple Desktop Apps Versions-1533905594

    Hello,

    It is not possible - nonethelss, the only work around will be to have separate workstation running desktop apps in a different version.
    Regards,
    Maria Holden
    Manager Support –  Americas

  • Disco duro lleno

    Fri, 10 Aug 2018 11:27:00 GMT – Disco duro lleno-1533743367

    Hola Jose Luis,

    Esos archivos pueden ser borrados.

    Regards,
    Maria Holden
    Manager Support –  Americas
     

  • Error on file cabinet serch

    Fri, 10 Aug 2018 11:18:04 GMT – Error on file cabinet serch-1533873833

    Hello Mr. Grondona,

    Please open a serivice request utilizing our partner portal to better assist you.

    Regards,
    Maria Holden
    Manager Support –  Americas

  • Multiple Desktop Apps Versions

    Fri, 10 Aug 2018 11:15:06 GMT – Multiple Desktop Apps Versions-1533905594

    Hello,

    No, by product design it is not possible to run two different versions of desktops apps.

    Regards,
    Maria Holden
    Manager Support –  Americas

  • Local Data Connection DW 7.0

    Wed, 08 Aug 2018 12:59:10 GMT – Local Data Connection DW 7.0-1533737147

    Hello Mr. Grondona,

    Please see our KBA-35754 titeld How do I setup & use the DocuWare Local Data Connector?   https://faq.docuware.com/knowledgebase/article/KBA-35754/en-us

    Regards,
    Maria Holden
    Manager Support –  Americas

  • Getting the file information task has failed! Error

    Mon, 06 Aug 2018 12:34:47 GMT – Getting the file information task has failed! Error-1531326576

    Dear Mr. Shriver,

    Please open a service request to better assist you.

    Regards,
    Maria Holden
    Manager Support –  Americas

     

    e open a service request to better assist you.

     

  • DW7 - no automatic new disk creation/next disk switching?

    Mon, 06 Aug 2018 12:31:49 GMT – DW7 - no automatic new disk creation/next disk switching? -1533231566

    Dear Mr. Zayats,

    We recommend you to please enter this feature in our user's voice portal at https://docuware.uservoice.com/

     

    Regards,
    Maria Holden
    Manager Support –  Americas

     

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Won Silver award for Support Department of the Year for Customer Service in Germany Won International Bronze award for Support Department of the Year for Customer Service Won Bronze award for Support Department of the Year for Customer Service in Americas Won Bronze award for Support Department of the Year for Customer Service in Asia-Pacific





Gender reference:

DocuWare communications are gender-neutral. All past and future communications issued by the company are inclusive of all gender identities, even if not explicitly stated in the wording.

 

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