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Maria Holden Sr. Director Software Support Americas & APAC

Maria Holden

Se unió: 04/03/2019

  • Forum Posts
  • Americas Support Availability

    Fri, 11 Oct 2019 14:48:01 GMT – Americas Support Availability
    Please note that the Americas Support department will be closed on Monday October 14th in observance of Columbus Day.


    Maria Holden
    Customer Support Manager Americas
     
  • Docuware request for export documents from cloud

    Wed, 07 Nov 2018 19:47:25 GMT – Docuware request for export documents from cloud-1541602621

    Hello Nicolas,

    Please open the Web Client go to Configurations and select under the collaboration area Request.  Open Request (by double clicking) create a new Request job by selecting the "+" sign, configure the wizard as per the request job you would like to have.  if you need assistance, pleae open a service request to better assist you.

    Regards,
    Maria Holden
    Manager Support –  Americas

  • Document Tray: Index Cards View/ Index fields

    Wed, 07 Nov 2018 19:37:36 GMT – Document Tray: Index Cards View/ Index fields-1541599372

    Hello Christen,

    By product design it is not possible to adjust the index fields since they are hardcoded fields.

    Regards,
    Maria Holden
    Manager Support –  Americas
     

  • Multiple Desktop Apps Versions

    Fri, 10 Aug 2018 11:45:39 GMT – Multiple Desktop Apps Versions-1533905594

    Hello,

    It is not possible - nonethelss, the only work around will be to have separate workstation running desktop apps in a different version.
    Regards,
    Maria Holden
    Manager Support –  Americas

  • Disco duro lleno

    Fri, 10 Aug 2018 11:27:00 GMT – Disco duro lleno-1533743367

    Hola Jose Luis,

    Esos archivos pueden ser borrados.

    Regards,
    Maria Holden
    Manager Support –  Americas
     

  • Error on file cabinet serch

    Fri, 10 Aug 2018 11:18:04 GMT – Error on file cabinet serch-1533873833

    Hello Mr. Grondona,

    Please open a serivice request utilizing our partner portal to better assist you.

    Regards,
    Maria Holden
    Manager Support –  Americas

  • Multiple Desktop Apps Versions

    Fri, 10 Aug 2018 11:15:06 GMT – Multiple Desktop Apps Versions-1533905594

    Hello,

    No, by product design it is not possible to run two different versions of desktops apps.

    Regards,
    Maria Holden
    Manager Support –  Americas

  • Local Data Connection DW 7.0

    Wed, 08 Aug 2018 12:59:10 GMT – Local Data Connection DW 7.0-1533737147

    Hello Mr. Grondona,

    Please see our KBA-35754 titeld How do I setup & use the DocuWare Local Data Connector?   https://faq.docuware.com/knowledgebase/article/KBA-35754/en-us

    Regards,
    Maria Holden
    Manager Support –  Americas

  • Getting the file information task has failed! Error

    Mon, 06 Aug 2018 12:34:47 GMT – Getting the file information task has failed! Error-1531326576

    Dear Mr. Shriver,

    Please open a service request to better assist you.

    Regards,
    Maria Holden
    Manager Support –  Americas

     

    e open a service request to better assist you.

     

  • DW7 - no automatic new disk creation/next disk switching?

    Mon, 06 Aug 2018 12:31:49 GMT – DW7 - no automatic new disk creation/next disk switching? -1533231566

    Dear Mr. Zayats,

    We recommend you to please enter this feature in our user's voice portal at https://docuware.uservoice.com/

     

    Regards,
    Maria Holden
    Manager Support –  Americas

     

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