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Americas Support Availability
Please note that the Americas Support department will be closed on Monday October 14th in observance of Columbus Day.
Maria Holden
Customer Support Manager Americas
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Docuware request for export documents from cloud
Hello Nicolas,
Please open the Web Client go to Configurations and select under the collaboration area Request. Open Request (by double clicking) create a new Request job by selecting the "+" sign, configure the wizard as per the request job you would like to have. if you need assistance, pleae open a service request to better assist you.
Regards,
Maria Holden
Manager Support – Americas -
Document Tray: Index Cards View/ Index fields
Hello Christen,
By product design it is not possible to adjust the index fields since they are hardcoded fields.
Regards,
Maria Holden
Manager Support – Americas
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Multiple Desktop Apps Versions
Hello,
It is not possible - nonethelss, the only work around will be to have separate workstation running desktop apps in a different version.
Regards,
Maria Holden
Manager Support – Americas -
Disco duro lleno
Hola Jose Luis,
Esos archivos pueden ser borrados.
Regards,
Maria Holden
Manager Support – Americas
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Error on file cabinet serch
Hello Mr. Grondona,
Please open a serivice request utilizing our partner portal to better assist you.
Regards,
Maria Holden
Manager Support – Americas -
Multiple Desktop Apps Versions
Hello,
No, by product design it is not possible to run two different versions of desktops apps.
Regards,
Maria Holden
Manager Support – Americas -
Local Data Connection DW 7.0
Hello Mr. Grondona,
Please see our KBA-35754 titeld How do I setup & use the DocuWare Local Data Connector? https://faq.docuware.com/knowledgebase/article/KBA-35754/en-us
Regards,
Maria Holden
Manager Support – Americas -
Getting the file information task has failed! Error
Dear Mr. Shriver,
Please open a service request to better assist you.
Regards,
Maria Holden
Manager Support – Americase open a service request to better assist you.
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DW7 - no automatic new disk creation/next disk switching?
Dear Mr. Zayats,
We recommend you to please enter this feature in our user's voice portal at https://docuware.uservoice.com/
Regards,
Maria Holden
Manager Support – Americas