Behavior:
Tiffmaker cannot be de-/installed
Solution:
Please do following steps on the relevant computers to de-/install the tiffmaker:
- Try to delete the tiffmaker after a reboot.
- If number one did not help:
Please delete the tiffmaker on the client manual:
Start the command line an navigate to the client modules path of DocuWare. Execute the command tmsetup.exe -c5u
for the manual deinstallation of tiffmaker.
Execute the command tmsetup.exe -c5 for the installation. After this you can use the tiffmaker. - If number two did not help (error message by the manual installation):
Please copy the folder (w32x86) C:\Windows\System32\spool\drivers\w32x86 from a functioning computer and change the path on the client. Thereby missing files are added.
Configure the tiffmaker printer manual (If neccessary replace the existing driver on the manual installation) and navigate to the path C:\Windows\System32\spool\drivers\w32x86\3 where you choose the file dw5tm.inf when it is asked for the driver. After that you can choose the tiffmaker.
Needed files for the tiffmaker are the following in detail (You can add them manually into the several pathes if you do not want to copy the whole w32x86 folder):Component Filename(s) Location when installed Port Monitor DW5TMPM.dll %windir%\system32\ DW5TMFP.dll %windir%\system32\ Printer Driver (32bit) DW5TM.inf, DW5TM.dll, DW5TM.gpd, DW5TM.ini, DW5TMR.dll, Stdnames.gpd %windir%\System32\spool\drivers\w32x86 Setup TMSetup.exe DWClient directory TMInst.dll DWClient directory - If the steps before did not help execute the CCCleaner and delete the registry.
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If number four did not help check if the WMI control works on the computer.
Check the following: Right click on Computer > Manage > Services and Application > Right click on WMI control
Are informations displayed on the screen (Popup) > If no information is displayed, the WMI control has to be repared.
Repare the WMI control in the command line:
net stop winmgmt
rename %windir%\System32\Wbem\Repository Repository.bad
net start winmgmt