Behavior:
After the DocuWare setup has been started the following message is shown:
"There was an issue installing the prerequisites..."
In the file DWSetupTrimmed.log you will find a more detailed information:
New entry --------------------------------------------------------------------------------
Installing:...\DocuWare and Modules\VCRedist140\vc_redist.x86.exe /q /norestart
Return value: 1638
New entry --------------------------------------------------------------------------------
An error during installation. The module will now be uninstalled so that it is easier to fix.
New entry --------------------------------------------------------------------------------
Uninstall completed with 0
New entry --------------------------------------------------------------------------------
Installation completed
New entry --------------------------------------------------------------------------------
There was an issue installing the prerequisites. Please install all recommended Windows Updates and try again.
New entry ---
Solution:
A newer version of "VCRedist140" (for example version 14.10.25017) is already installed on the server, therefore there are problems in the DocuWare setup while installing the "VCRedist140".
To solve this behavior the already installed "VCRedist140" version has to be uninstalled.
Afterwards you can install all needed DocuWare components and reinstall the version of "VCRedist140" - which was uninstalled before - after you installed the DocuWare system on the server.