Vues :
Behavior:
When I receive an error from an Assign To activity, it will not proceed through the Error node, but instead it'll be assigned to the controller.

 

Dear Controller, 
an error occurred in workflow [Workflow Name]. The activity [Activity Name] could not find any user for assignment. The next task was assigned to controllers. 
In order to get more information on the error message and resolve the issue, please follow the link: 

[Link] 

Solution:
This behavior occurs by product design. In this scenario, the variable used to assign the task to is empty and need to be fixed. This is why the task will be assigned to the Controller.

Situations in which the Assign To activity will exit through the error node are as follows,

  • Assignment to a user which was deleted.
  • All of the users assigned are not active at the moment of assignment.

KBA applicable for both Cloud and On-premise Organizations.