• RE: Checked out document

    I know in v7.1 you can "Undo Check Out" if you log in as the Organization Admin.
    All other users will get a red error showing who checked it out but the Org Admin it will just Undo the check out. 
  • RE: Import multiple forms in a single capture

    The issue is that in DocuWare it uses the barcode to decide which configuration to use, the splitting there of of the document is done after the decision is made and in the configuration it choose.

    You can have them scanned in sections or have someone split the document before it is put into the hot folder.  By doing this, you can embed the document type in the barcode and DocuWare will select the correct configuration for each document and switch automatically per document.

    There are 3rd part applications that you could drop the documents to a sparate folder that is monitored by a 3rd part software that would split the large pdf into separate pdf's at each barcode. Then have it deposit them to the DW hotfolder and allow it to determine the configuration.

    It is a good idea to set your configurations to consider file age so that they are not picking up documents as they are being written.
  • RE: Intelligent Indexing - Subscription Based

    This question has been answered from a support ticket.  The answer was:

    "Yes , all of the native languages are covered that you sent, for china we cover Mandarin."

  • RE: Cloud System - Report to Audit User Access

    Asupport ticket has been opened for this issue.  Please disregard the question here.
  • RE: SQL connection for select list

    You may want to consider that this is a VIEW and will be subject to the performance of the SQL server that the view is coming from.
    Many times a separate remote SQL server for say accounting is used, it is busy, where the task queue is buried in requests and that view takes a while to populate or the memory or cpu is peaking on that server.  This will cause the VIEW to be slow.

    Sometimes modifying the view to have more distilled results of what it returns is the fix.  Sometimes fixing the remote servers resources is the fix.

    Also, if you can run the VIEW from SQL Mgnt Studio to see how long it takes to load you may find that it is just slow.  This is nothign to do with DocuWare.

     
  • RE: IE vs. Chrome Performance After Upgrade to 7.1

    I have seen this increased performance with Chrome as well.  Starting in v7 Chrome has been the gold standard to use with DocuWare.
    DocuWare has removed the need for Silverlight in its new version and I have seen speed differences of 4 times faster for chrome.  DW also has moved most of the Admin tool to the Configuration page which makes switching back and forth less likely.

    Agreeing with Joe that IE is antiquated (garbage) and Chrome is the future.  I have found no fixes for speeding up IE in the slightest. 
  • RE: BpwDesignService.svc could not be activated

    Rebooting the server has resolved this issue
  • Cloud System - Report to Audit User Access

    There used to be a way you could find out what Group and or Role each user had in an On-Prem DW system.
    Is there any way to accomplish that in a Cloud System?
  • Intelligent Indexing - Subscription Based

    I have a customer that want to have all of there invoices sent to a central location in the US.  They get invoices in the following countries languages.
    Can Auto Index interpret all of these languages or are some beyond the capability. 
    Also, can all this be done from a single tray or does a different tray need to be set up for each language?
     

    Brazil

    Canada

    China

    Columbia

    German

    France

    Great Britain

    Mexico

    Netherlands

    Philippines

    Poland

    Singapore

  • RE: .NET API - Execute a Query using Dialog expression

    Have you go to this site and see what it may offer you?
    http://https://developer.docuware.com/