Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Steve,
Reading your post over brings me to a favorite subject. That is backups. I have to question, how and why, a production server does not have sufficient backup in order to restore it? Sure the database backup is critical, but where is the 'system state' backup?
A Windows System State backup will allow the restore of the entire operating system and programs on a new machine.

There really is no excuse for any company in 2019 not to have proper backups of everything, and I mean everything.
'Nuff said. Soap Box going back in to storage - until next time...

Phil
 

Steve,
Follow my guide to the letter where appropriate and you should be good to go. 7 will not make pretty prompts on replacing services, it will just do it. The important thing to remember is that you cannot 'cherry pick' what to install with 7 therefore follow the guide.


Your favorite critic.

:)

 

Sounds like a memory issue. If it is happening on all clients, and on any column selected to sort by then all I can suggest is taking them up to 6.7 which is the last available Windows client release.


Phil Robson
Senior Director Client Services, Americas
 

I cannot see a better or simpler way to do it. To have restrictions at such a granular level it makes the most sense.


Phil Robson
Senior Director Client Services, Americas

Well we have had no support requests on this functionality to date because it works. So maybe just check your logic carefully before creating a support request. Other than that, yes support will need to look at it.

Phil Robson
Senior Director Client Services, Americas

 

Is the field a "fillable" type of field. That is, when you open the PDF in a a reader can you enter data in to the field? If not then that is why it is empty - if that is not the case then there is something else amiss.

Phil Robson
Senior Director Client Services, Americas

Patrick,
You won't be able to remove the hyphens. There simply is not sufficient flexibility to drop those characters wherever they appear. Masking won't help, DocuWare does not alter ingoing data to fit a mask. The data has to be formatted as per the mask otherwise it will fail.
As long as this is not a Cloud installation you may need to consider a very carefully written database trigger to remove the hyphens.

As for the $ Amount, obviously you can only capture that if the value is in the same place on every document, but the OCR does have the ability to extract text between known characters. Maybe we need to see one of these documents to advise further.


Phil Robson
Senior Director Client Services, Americas

Forms have no ability to perform arithmetic calculations. Also I am not sure why you wan to hide the label of a control, but with 7.1 you can probably just set the display to empty since the control has a specific id.


Phil Robson
Senior Director Client Services, Americas
 

The UserLongName can be found in the DWSYSTEM database in the Table Users in the column Name. This is the name that was specified for the user when creating them. The UserShortName is an 8 character value created by DocuWare usually seen as "UserID".


Phil Robson
Senior Director Client Services, Americas
 

With DocuWare 7.1 you can insert data in to a Form using a workflow. First of all you must create a merge form. The target field must be a fillable area of the PDF. Note that the area cannot be a target field from the form submission. So you cannot replace data you can only add data.
When creating the workflow, your trigger must be by "Submission of a form".


Phil Robson
Senior Director Client Services, Americas