Vues :

How do I manually unlock a user that has been locked out of DocuWare from failed login attempts?

To unlock the users account, please do the following;

1. From the system administrator's user account, navigate to the User Management plugin located on the Configurations page.

2. Next to the name of the locked user account, you will see a  icon. Click-on this icon to unlock the user.

3. Once completed, the user will be able to login to DocuWare without error.

KBA is applicable to both Cloud and On-premise Organizations.