Received Requests Tools Grayed Out

In the Received Requests tasks tab, many of the tools that are normally clickable are grayed out, like Print. How do I make them clickable?

Dear Lucas Hereld! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-202429-M4Q0D for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team