support portal blocked in Turks & Caicos

A customer located in Turks & Caicos is unable to access https://support.docuware.com/.
They receive an error message: "The request is blocked."
They get the same response when testing from their personal cell phone web browser.
 
Is Turks & Caicos geoblocked from accessing the support portal? If so, what workaround do you recommend?
 

Dear Waylon!

We identified an issue in the fire wall configuration. It should be fixed and working. Can you confirm?

Best Regards,
 

Matthias Wieland

Sr. Director Software Support EMEA  |  DocuWare Europe GmbH