MSMQ reset

A busy production system with many AutoIndex jobs running during the day and evening and over 100 users - v7.3 - on premises.

Trying to display the results of any AutoIndex job produces an error "The settings you are searching for could not be found", and "An error has occurred". The main page reports that there are no AI jobs configured and instructs me to configure them in the DocuWare Administration. Again, this is version 7.3.

Tech support advises to clear the Message Queue. To run the Message Queue Administration I must stop all servers and IIS. This means I can only do this work after 10:00 pm, as the system is so busy. This does seem to alleviate the problem, but only until the next day when I try again.

Can anyone say what causes the MSMQ to need to be reset? Is it simply the number of users and processes is so high? Is there another way to streamline the system to prevent this?

Any clues appreciated.

Many thanks,

Dear Steve Shriver! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-158561-M1J5D for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team