Smart Connect - Connect application failed. Try again and select a different recognition techn

Attempting to setup Smart Connect and unable to take a new screenshot.   It worked twice and now doesn't appear to be working.   Keeps getting error "Connect application failed.  Try again and select a different recognition technology. " when selecting "Take new screenshot" in smart connect.   This is a new install of Desktop Apps on machine.  Reboot of machine does not appear to make a difference.   Any ideas?  

Dear Phillip Enns! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-128341-D5Q0Y for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team