External Connectivity

Hi All,

I have a problem. Here's the history:
I had manage to configure our Firewall to route traffic to the Docuware server. Simply put, we were able to access Docuware from outside.the network.
But after a Docuware update to version 7.5, our internal users changed from accessing Docuware via the server IP to accessing it through the server name.
This caused outside users to not be able to access Docuware at all.
How can I resolve this?

Dear Jonathan Nali! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-168727-X8V2V for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team