Steve Shriver Application Specialist

Would it be possible to use the XML file created by the system backup option in the admin tool, to restore a system to another installation of the same version of DocuWare, with the same license file, on a different machine? For instance as a way to move a test environment to production.

When using the URL creator (v7.1) to create a download only URL, there are 2 options, Download and Plugin. What does Plugin refer to and how is that used? The documentation at help.docuware.com does not mention it that I can see.

Thanks,

A customer system is using a MS-SQL database that runs on it's own server and also has a separate server for document storage. Now we want to move DocuWare to a new server and upgrade to 7.2 from 6.11.

Could I just install 7.0 on the new server and when it connects to the MS-SQL instance it will recognize the need for an upgrade? Then run 7.2 after that on that server? Or would I need to install 6.11 on the new server first? It seems unnecessary.

I could not find the Data Export Tool on the current price list. Assuming it will be on the new one, when will that be published?

Is there a document that gives detail about this tool and how it works?

Thanks,

Are the instructions for using a modifies Text Recognition template still valid in v7.1 (they are listed for version 6)? I have documents where DocuWare mistakes I for 1 and S for 5 and wondering how I might tweak that.

Any clues appreciated,

What happens if a document is checked out but the user who checked it out is no longer available? Can the system or organization administrator check that document back in?

Clues for the clueless appreciated,

I have tried a SELECT DISTINCT... SQL statement in hopes of reducing the number of records in the result set. Unfortunately I am still getting TimeOut errors. So the next question is can I increase the TimeOut value? I suspect this connection only needs to be made once during configuration. In use I expect the select list will perform better as the query gets more specific after entry in one field. 

Thanks,

Phil,

What about the Table field type? Any feel for when we will be able to access, search, display tables other than in workflow?

Thanks,

What is the syntax required if we use the SQL Statement option for the select list? Is it only the WHERE clause or a complete query? In which case I am wondering if we could use SELECT TOP 10 as part of the query as the results are not returned until the first field is entered.

Many thanks, 

In the scan app (v7.1) we can look at the history of documents scanned, when and if the operation was successful. Is there a table where this history is kept that could be reported on or is it a file on the local PC?

Thanks,