Steve Shriver Application Specialist

Does anyone have any experience with or suggestions on how to do (or if it's possible) Digital Signatures within a DocuWare workflow on a DW Cloud system?

An email task in a workflow (DW Cloud v7) is configured to attach the document. This task is near the end of the workflow and used as a notification. The document that is attached, when opened in the resulting email, appears to be the original version stored in that none of the stamps and info applied during the workflow are visible. Is there a setting that will change this behaviour so that the document attached will be 'with annotations'. I did not see any mention of this in the 'What's new in 7.1' documentation.

Thanks you Josef for the input. Looking into this further we found that it was all users using the ..\platform\webclient URL, despite the fact that the ...\platformRO\webclient was working as it should. Tech support is taking a look now.

Thanks again,

Does anyone know which setting needs changed to correct the login issue shown by this screen shot. It affects only one PC but in both IE11 and Chrome. New 7.1 on premises installation.

Is it still possible to use a URL in an Outlook folder in Office 365? There is a way to access properties of a folder but no homepage tab as before, so I'm guessing the answer is no (and I tried it and it does not work).

Anyone know of a workaround?

Thanks,

 

When trying to delete an old unused file cabinet I am presented with a pop-up - Dependencies - This element cannot be deleted because it is still used by some other setting. Message, used by <File Cabinet Name> Process.

I can find no Workflow, Request, AutoIndex, Import, Printer or Transfer jobs using this file cabinet.

Is there a table in the DB that lists dependencies for a File Cabinet?

Thanks,

Upon further investigation there is an Audit Report for this FC. You can empty the Audit but not delete it. Could that be the dependency? If so how do I delete the cabinet?

In a v7 cloud system I have several AI jobs configured for New Document and Changed Document triggers. When looking at the AutoIndex page in Configuration, these jobs have no Last Run date or Status entries. Can I assume that this type of job simply does not update these fields the way a scheduled job does, or have I just configured them in such a way that the just don't work at all?

Clues for the clueless appreciated,

A customer's DocuWare Desktop Service does not start reliably when Windows boot, especially after a Windows update. Has anyone run into this problem? Any advice? Or just plain old Windows spooky behavior?

Thanks,

When using the Kinetic Solution for IP, the last step of the workflow creates a Booking Record. This document is then available for download as a CSV file for import into an ERP system. The CSV file is created and appended to by a web service in the Record Export step of the workflow.

Is there a way to see or change what is written by this web service? Perhaps a config file, where we can choose which index fields of the Invoice are being written?

Thanks,

I used this - IN ('value1','Value2','Value3') - using the Is(where clause) option for a field rule when creating a list in a DW Cloud system. The client throws a string parsing error when I try to open the list. I have used this successfully back in the admin tool days. Can anyone say what the correct way would be?

Many thanks,