• RE: Error instalación Desktop Apps

    Hi Frederic,<br> <br> yes, DocuWare Version 7.5 supports following operating systems:<br> &nbsp; <ul> <li>Windows 8.1 (32+64bit)</li> <li>Windows 10 (32+64bit)</li> <li>Windows Server 2012 R2 (64-bit)</li> <li>Windows Server 2016 (64-bit)</li> <li>Windows Server 2019 (64-bit)</li> </ul> <a href="https://help.docuware.com/#/home/82276/2/2" target="_blank">https://help.docuware.com/#/home/82276/2/2</a><br> <br> Viele Grüße / With best regards,<br> &nbsp;<br> --<br> &nbsp;<br> Gerardo Lisanti<br> Manager Product
  • RE: How to install an Enterprise version , how to spread different modules on different servers

    Hi Marcin,<br> <br> please check our White Paper System Architecture, section&nbsp;<a href="https://help.docuware.com/#/home/60980/2/2" target="_blank">Scalability<br> https://help.docuware.com/#/home/60980/2/2</a><br> <br> With an ENTERPRISE License you can set up Scaling Forms "XS" to "L".<br> <br> Viele Grüße / With best regards,<br> <br> --<br> <br> Gerardo Lisanti<br> Manager Product
  • RE: How does Backup & Restoration work in Docuware Cloud?

    Hi Peter,<br> <br> please find more information in the Whitepaper DocuWare Cloud - Section Data Security and Data Protection:<br> <a href="https://help.docuware.com/#/home/64594/2/2" target="_blank">https://help.docuware.com/#/home/64594/2/2</a><br> <br> Viele Grüße / With best regards,<br> &nbsp;<br> --<br> &nbsp;<br> Gerardo Lisanti<br> Manager Product
  • RE: create my own preconfigured solution (DWBUC file)

    Hi Jon,<br> <br> yes, that's right you can create your own preconfigured solutions.<br> The message you are referring to is a cautionary message indicating that there are certain limitations.<br> So it is not meant to simply "clone" a system.<br> <br> Please find more information in the manual, here:&nbsp;<a href="https://go.docuware.com/preconfigured-solutions-manual" target="_blank">https://go.docuware.com/preconfigured-solutions-manual</a><br> <br> Viele Grüße / With best regards,<br> <br> --<br> <br> Gerardo Lisanti<br> Manager Product
  • RE: Suche Dokumente mit Ablagedatum leer

    Hallo Moritz,

    das ist über den Suchdialog aktuell leider nicht möglich.
    Als Workaround kannst du eine neue Liste in der Archivkonfiguration anlegen und dabei den Suchoperator "Is Empty" verwenden
    (siehe screenshot)


    Viele Grüße / With best regards,

    --

    Gerardo Lisanti
    Manager Product
  • RE: How to see logged in users

    Hi Angel,
    yes, you can see the currently logged in users in the "Connections Overview" in the DocuWare Administration:
     
    • Log in to DocuWare Administration as administrator
    • Select the organization on the left
    • Then in the top menu open "Tools" > "Connection Overview" or click the appropriate button
    • In the Connections Overview all connections to the DocuWare system are listed
    • To find out how many users are currently logged in, filter for "License Type" = "DocuWare Client (...)"

    I've also attached a screenshot.

    Viele Grüße / With best regards,

    --

    Gerardo Lisanti

    Manager Product

  • RE: SSO For Mobile app

    Great!

    Yes, the DocuWare Classic app is deprecated and no longer actively maintained; i.e. no bug fixes or further developments will be provided.

    You'll find the current DocuWare Mobile app here:
    Viele Grüße / With best regards,

    --

    Gerardo Lisanti

    Manager Product

  • RE: SSO For Mobile app

    Hi Jalila,

    In order for the DocuWare Mobile App to connect to your DocuWare Cloud, you must first establish the connection by specifying the URL of your DocuWare Cloud organization. This way, the app knows which DocuWare Cloud to connect to.

    This is done either by scanning the QR code available in your DocuWare Cloud menu "Mobile Apps" (see screenshot) or by manually entering the address (optorg.docuware.cloud).
    After that, the DocuWare login screen will appear.
    If Single Sign-On is configured and enabled for your DocuWare Cloud, you will see the "Continue with Microsoft" button there.


    Viele Grüße / With best regards,

    --

    Gerardo Lisanti

    Manager Product

  • RE: SSO For Mobile app

    Hi Jalila,

    once you've configured Single Sign-On with your external identity provider in your DocuWare system, you should be able to log in via SSO in DocuWare Mobile as well. The login screen in DocuWare Mobile is basically the same login screen as for the web application, i.e. you'll see the "Continue with Microsoft" button.

    You'll find the configuration manual for SSO here:

    Viele Grüße / With best regards,

    --

    Gerardo Lisanti

    Manager Product

  • RE: URL integration, Result list without viewer

    Hi Sebastian,

    maybe the result list you are opening has the option enabled to automatically open the first document in the viewer?
    You can find the option in the settings of the result list in the file cabinet administration, under "More options" (see screenshot)

    Show document:  Open first document of the result list automatically in the Viewer
     

    --

    Gerardo Lisanti

    Manager Product