• Forums
  • Knowledge Base
  • Status
  • Updates
  • Support Cockpit
      • All
      • Web Pages
      • Forums
      • Knowledge Base Articles
  • English
    • Deutsch
    • Español
    • Français
    • English
  • Sign in
  • Home
  • Public Profile

Gilles Sauvagnat Altexence Président

Gilles Sauvagnat

Joined: 7/7/2017

https://www.altexence.fr

  • Forum Posts
  • RE: server migration to AWS

    Wed, 24 Feb 2021 18:04:15 GMT – server migration to AWS
    HI Wetson

    "Amazon Web Services (AWS) are not supported for running DocuWare, neither for servers nor for clients."
    from https://help.docuware.com/#/home/55049/2/2
    Looks like the road is going to be bumpy !
    Regards
    Gilles
  • RE: Branding with DW V7-1535561553

    Mon, 12 Oct 2020 05:03:25 GMT – Branding with DW V7-1535561553
    Hello

    Have a look here : 

    https://support.docuware.com/de-DE/forums/help-with-technical-problems/490b9904-4c8e-ea11-99e5-0003ff59aaf5#45371032-908e-ea11-a811-000d3ab40761

    From DW 7.3 Web server is 64 bits, you have to go in \Program files not \Program files (x86)

    Regards
    Gilles

     
  • RE: Conversion XML vers dwcontrol

    Thu, 10 Sep 2020 08:58:47 GMT – Conversion XML vers dwcontrol
    Je confirme, il existe des solutions. Ces dernières nécessitent du développement complémentaire. Ce que nous faisons.
    La technique cible adaptée dépend de ce qui peut être produit en amont et surtout de la volumétrie. Nous ne recommandons pas la technique via desktop apps (celle utilisant des fichiers compagnons) dès lors que les volumes sont importants et/ou que le suivi de la production doit être industrialisé.
    Gilles Sauvagnat
    Altexence.
     
  • RE: .NET API stamping Documents

    Tue, 11 Aug 2020 08:29:46 GMT – .NET API stamping Documents
    Oups 7 minutes too late :-) 
  • RE: .NET API stamping Documents

    Tue, 11 Aug 2020 08:29:02 GMT – .NET API stamping Documents
    Hi

    Try 

    https://YOURORGANIZATION.docuware.cloud/DocuWare/Platform/Home/XSL

    Then  List Organizations




    Then 




    Then in the file cabinet you want


    At that point you shoud get the stamp GUID you want

    Hope it helps

    Gilles
  • RE: AutoIndex jobs - move file to backup directory

    Thu, 30 Jul 2020 13:57:08 GMT – AutoIndex jobs - move file to backup directory
    My SR was SR-127917-Q3T5F

    The fix was to install the last 7.3 version (it was July  8th) and to modify the DocuWare.BPS.Processes.settings in C:\Program Files\DocuWare\Background Process Service.
    And set the  SelfTriggeredAmountLimit. to  0
    Then restart BPS.

    BUT, i cannot guarantee our problem is the same as mine. My problem was thaht the autoindexailed to start and I found "format name buffer memory delivered by API too small to adjust to format name" in the log


    I would recommend you to submit a SR if your case is different

    Regards
    Gilles
     
  • RE: Controlling which Index value is displayed at the top of the viewer pane

    Thu, 30 Jul 2020 06:46:50 GMT – Controlling which Index value is displayed at the top of the viewer pane
    Hi

    Depends if you are talking about the viewer from the Document tray or the viewer from the file cabinet

    What I see from a 7.3 is :
    From the document tray the value displayed is the DocID
    From the File Cabinet the value if the field marked as the document name.

    It might depend also which was the original version number (before update)

    Regards
    Gilles
     
  • RE: AutoIndex jobs - move file to backup directory

    Thu, 30 Jul 2020 05:15:04 GMT – AutoIndex jobs - move file to backup directory
    Hi
    If not done yet, you should have a look at BPS logs (\programdata\docuware\logs) and search for any error with autoindex job
    You might encountered the error I had with an Autoindex jobs triggered on filecabinet event, there was a bug in 7.3
    Regards
    Gilles
  • RE: Connect to SharePoint

    Tue, 23 Jun 2020 05:55:18 GMT – Connect to SharePoint
    Hello
    Thanks for the feedback. Looks like the Connect To Sharepoint is not high priority for DocuWare. It's a shame as Sharepoint is widely used for collaborative tasks but pretty bad as an ECM platform.
    Regards
    Gilles
  • RE: 7.2 upgrade failed branding

    Tue, 05 May 2020 05:20:56 GMT – 7.2 upgrade failed branding
    HI,
    Web platform is now a 64 bits application. Go to C:\Program Files\DocuWare\Web\Platform\Content\branding
    Move your custom.css and logo there
    Best regards
    Gilles
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • …10
  • ›

Get Help

Search in Knowledge Base
Ask Community
New Support Request
  • Get Knowledge

    • Online Help
    • Knowledge Base
    • Updates & Hotfixes
    • Cloud Status
    • Blog
    • YouTube
  • Get Support

    • Community Forums
    • Support Cockpit
    • Search & Share Ideas
    • TeamViewer
  • Get Information

    • Data Privacy Policy
    • Legal
    • Disclaimer
    • Support Lifecycle Policy
    • Sitemap

Copyright © 2021. All rights reserved.