Casey Miller Director of Technical Services

Are there any good details on performing a server migration with Docuware 7? I know there is already a post about this but the instructions given only work if you are using MSSQL not MySQL. The instructions want you to install version 7 on new server then restore the backup to the new DB and then uninstall Docuware. But if you uninstall it gets rid of MySQL info. What is the procedure if using MySQL??

I assume this is a no but can the sender address that workflow uses be changed? This is a cloud customer. We have a workflow setup that sends an email to a customer after they fill out a service request form. They are replying back to the Docuware sender address and getting kickbacks. Any way to change this?

Nathan, the only thing I can think of is to create a workflow and then on the notification you can create a link for the user to click to view their entire task list. Look to see what that is. Then maybe you can use that as a start to figure out what you may be able to do.

This was shown at DocuWorld. Not sure how it is actually done. May have to wait until the VM is released or we may never know.. they do that sometimes.

you just have to recreate the variable and put it as a user/group variable. This was not listed in the changes documentation but is a change. We had the same issue. You have to recreate your variables you used to assign users to use the new user variable. Once you do that, it will then show up as an option to assign with.

I contacted support and verified that if the new VM is the same name there is no need to install then uninstall the instance. I can just install the internal database for mysql, drop the DW databases and then restore the backup into mysql. Then just install the rest of the services. This procedure is all because the new VM has same name as the old server.

If it is mostly hand writing it could be it. The random letters you see could be it trying to full text the handwriting.. not really sure though on the location.

I have the same question as David above. I am getting ready to to do the same thing. Mysql and docuware all on one server. We are moving to a new 2016 VM. The VM will have the exact same server name. We will just rename the old server then move the data. What is the purpose of installing and uninstalling? How do you uninstall but still log into mysql to do the DB restore? I don't have to do any DB manipulation because the new VM will be named the same. Can I just install docuware services, stop all services but internal database then drop the dw databases and restore all the right dw databases?

have done quite a few of these and am having a really weird issue. This is a v-sphere environment. The new server is up and running. We have renamed the old docuware server and named the new vm the same hostname as old. reattached all data drives to new server. Ran 6.9 installation of the Internal DB only. Install mysql and the admin tools. restored the backup from the old server. Same hostname as before so nothing needs to be changed in the tables. When I run the 6.9 install again to install Authentication Server it goes to change installation then asks for the Org name, admin username and password for port 9000 to connect to authentication server??? i haven't even installed Auth server yet.. Not sure what is going on here

is this cloud or on premise? What version? Are they named users or still have concurrent if it is on-prem?