emailing a Fortis document in 6.8-1452726030

Why would my mail menu under file be grayed out?

Hey Don,

The mail option is generally greyed out when you do not have a compatible mail client installed. If you do in fact have a compatible mail client installed, please submit a ticket through our portal and I will be glad to troubleshoot the issue.

Its a question from the city of pensacola after upgrading to Fortis 6.8

I noticed the my vm 6.8 also has the same issue. Ill put in a support request

Don

I'm in 2.6.0 and it's greyed out on a workstation that has Outlook 2013 installed and other applications can launch it with their mail features.  I have the "Documents: E-mail" user feature set. 

On another workstation without a suitable email client the option is enabled (same user, myself) and summons the mail dialog, but when I try to proceed I then get an error dialog "There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel."

Hello Gregory,

Check out this FAQ article that should help with getting the mail option enabled:

https://www.docuware.com/support_faq/index.php?action=artikel&cat=191&id...

Thanks, I hadn't seen that article.  I did go through it and added the Wow6432Node key; the other two were already in place.  I re-started Fortis but there was no improvement.

OK - in order for us to troubleshoot further please submit a new Support Request.

I tried to but because we have a vendor relationship your resources are not directly available to us.  Please post a troubleshooting checklist here.

The troubleshooting steps are all listed in the FAQ. For more assitance please reach out to your vendor.