Veröffentlicht Mon, 03 Aug 2020 14:41:20 GMT von Kim Sims Sr. Solution Integrator
In v7.0, the client is complaining of her inability to store anything to either of her 2 file cabinets when logged into her Windows acct. She is getting an error stating: Logon Failure. Unknown user or bad password. 
I gained remote access and logged into the dwadmin acct, which is a DocuWare local account and am receiving the same error. So it seems that all access accounts, whether AD accts or local accts are unable to store anything, even when logged into DW using the same acct.
I have restarted all of the DW system servers to no avail. I'm requesting the client to perform a physical server restart.
Is there something else I need to be investigating?
Veröffentlicht Mon, 03 Aug 2020 14:49:51 GMT von Kim Sims Sr. Solution Integrator
Server restart didn't accomplish anything.
The issue isn't affecting search and retrieval, only storage.
Veröffentlicht Mon, 03 Aug 2020 15:04:48 GMT von Kim Sims Sr. Solution Integrator
Clearing the message bus didn't help either.

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