Hello,
since about a week I have a big problem during import from trays or using Intelligent Indexing. This happens when document to be imported is not already searchable. After import or after Intelligent Indexing has finished appears a message on the right upper side of DW web client saying 'Text Extraction failed'.
Also appears another message, that you can see in the attached screenshot, notifying about a problem of Nuance component. Something is missed. Going furtherly in path mentioned by the message, effectively seems that a directory is missed....So strange...
I saw a KB article, specifically KBA-35792, explaining a long procedure to uninstall and reinstall OCR components.
Is it the right and only way to solve this ??
For me it's mandatory to solve this problem....
I'm actually on 6.12 on premise. I saw that KBA-35792 refers for 6.10 maximum. I don't know If I can apply this to my release.
Please do you have any suggestion ?
Thanks
Sabino
