Desktop Apps prerequisites

After upgrading from 6.12 to 7.3 and trying to update Desktop Apps, I received an error message stating that a prerequisite was missing.

I had assumed that the installer would add any prerequisites needed. There was no mention of what was missing, just 'Contact your administrator'.

How can I find out what needs to be installed?

Thanks,

Dear Steve Shriver! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-131803-W6H5B for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team