Veröffentlicht Thu, 25 Jul 2019 11:28:48 GMT von Craig Heintz GSME
I believe in v7 when a cloud or or prem DW was set up with named licenses, the first X number of users added were assigned a named license automatically.  I never really paid attention to the actual actions that made it happen.

It seems in v7.1 this is not the case.  Or, maybe I have the criteria wrong on how the auto assignment of named licenses happens.

Account has 50 remaining named licenses available, when a user is added to an AD group and the User Sync tool populates DW Cloud the user is not assigned a license if one is open.

Please clarify/straighten me out on how/if this works.
Veröffentlicht Thu, 25 Jul 2019 11:29:49 GMT von Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Craig Heintz! It looks like the Community cannot answer your question. Thats why we have opened a Support Request with the Number SR-72557-R0Q5L for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have solved the Support Request. With Best Regards, DocuWare Support Team
Veröffentlicht Thu, 15 Aug 2019 14:56:36 GMT von Aracelys Toribio Bilginual Software Support Specialist
Hi, please check if you have a site license. Since several months for Lobster onward if the organization has a site license we have disabled the automatic assignment of licenses. If the organization does not have a site license then the named licenses should be assigned.

Sie müssen angemeldet sein um Beiträge in den Foren zu erstellen.