Matthias Wieland Senior Director Support EMEA

Liebe Community!

Während der bevorstehenden Weihnachtsfeiertage, vom 22. Dezember 2025 bis einschließlich 9. Januar 2026, stehen unsere Support-Teams nur mit eingeschränkten Ressourcen zur Verfügung. Wir danken Ihnen für Ihr Verständnis.

Darüber hinaus sind unsere Büros an den folgenden Feiertagen geschlossen:

EMEA-Supportteam: 24. bis 26. Dezember 2025, 31. Dezember 2025, 1. Januar 2026 und 6. Januar 2026
Amerika-Supportteam: 24. bis 25. Dezember 2025 und 1. Januar 2026

Vielen Dank für Ihre großartige Zusammenarbeit im letzten Jahr. Frohe Weihnachten und die besten Wünsche für das neue Jahr 2026.
Bleiben Sie gesund und munter! 🍀

Ihr DocuWare-Supportteam!

Dear Community!

During the upcoming Christmas holiday season, from December 22nd, 2025, until and including January 9th , 2026, our support teams are available with limited resources only. Thank you for your understanding.

Additionally, our offices are closed on the following public holidays:

EMEA Support Team: December 24th -26th 2025, December 31st 2025, January 1st  2026 and January 6th 2026
Americas Support Team: December 24th -25th 2025 and January 1st 2026

Thank you for your great collaboration in the last year. Merry Christmas times and best wishes for the new year 2026.
Stay safe and healthy! 🍀

Your DocuWare Support Team!

Dear Nathan Wolter! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-278446-T8P4S for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Dear Gintautas Rokas! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-278013-W0W0H for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Dear Thomas Stephens! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-277633-G6S9J for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Dear Alberto Bernasconi! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-277224-Y1Q7Q for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Guten Tag Matthias Lorenz! Leider sieht es so aus, dass die Community diese Frage nicht beantworten kann. Wir haben deshalb eine neue Supportanfrage mit der Nummer SR-276765-T9M9M für Sie eröffnet. Ein Software Support Specialist wird sich direkt bei Ihnen melden, um diese Anfrage zu beantworten. Wir werden die Lösung der Anfrage hier veröffentlichen, sobald diese abgeschlossen ist. Mit freundlichen Grüßen DocuWare Support Team

Dear Amjad Islam! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-276680-N5M5R for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Guten Tag Felix Wittrin! Leider sieht es so aus, dass die Community diese Frage nicht beantworten kann. Wir haben deshalb eine neue Supportanfrage mit der Nummer SR-276349-G1N8T für Sie eröffnet. Ein Software Support Specialist wird sich direkt bei Ihnen melden, um diese Anfrage zu beantworten. Wir werden die Lösung der Anfrage hier veröffentlichen, sobald diese abgeschlossen ist. Mit freundlichen Grüßen DocuWare Support Team

Dear Sander Helfensteijn! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-276051-T0M1F for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team