Posted Wed, 14 Mar 2018 13:22:28 GMT by Tim Walsh Solutions Intagrator

Customer is having to run Script Manager as an application. When in application mode, it processes a script that imports from a folder to an inbasket. When we run it in Service mode, the script does not process.


This is Fortis 6.11 and has just been upgarded and migrated to aWindows 2012 server.


I could not find anything here, so I need some help if you could advise.

Posted Wed, 14 Mar 2018 19:44:27 GMT by Chad Folts Manager Software Support

Hi Tim,

You will need to first set up Script Manager in the Admin session, which is the session that is being accessed while running as a service.

When you open Script Manager as an application, make sure you right click on the shortcut and Run As Administrator.  Once you do that you will notice that the databases are not yet set up or configured.  Manually configure them again but leave them open, then click Server - Exit.  Then start the Script Manager service again.  You can verify that it is running by checking the logs.  There should be a line that states Monitoring Operations Started.

If you still have trouble or the service still doesn't seem to be working, please open a new Support Request.


Chad Folts
Software Support Manager
Support Team Fortis – Americas

Posted Tue, 16 Jun 2020 12:36:36 GMT by Marie Novak Solution Engineers
Is there any 'config' file related to Script Manager?  If so, what is its name and where is it stored?

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