Posted Mon, 30 Oct 2017 17:15:19 GMT by Chris Mahaney

We just received our updated support contract for a Fortis to DocuWare migration, and were emailed the license for DocuWare 6.12.

We are running Fortis 6.11 SP1, and when we go to use the DocuWare Migration Tool we get the error that the Migration Tool is only for DocuWare version 6.11. Is this an unintended error to protect against users trying to migrated to a pre-DocuWare 6.11 installation or are we going to need to get a 6.11 license and redo our installation?

Posted Mon, 30 Oct 2017 17:28:26 GMT by Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Please open a support request with the Fortis team. Unless the migration toll is updated then you will need a 6.11 license key and a re-install. 


Phil Robson
Senior Director Support - Americas

You must be signed in to post in this forum.