Publié Mon, 30 Oct 2017 17:15:19 GMT par Chris Mahaney

We just received our updated support contract for a Fortis to DocuWare migration, and were emailed the license for DocuWare 6.12.

We are running Fortis 6.11 SP1, and when we go to use the DocuWare Migration Tool we get the error that the Migration Tool is only for DocuWare version 6.11. Is this an unintended error to protect against users trying to migrated to a pre-DocuWare 6.11 installation or are we going to need to get a 6.11 license and redo our installation?

https://www.docuware.com/sites/default/files/forums-images/DocuWareMigrationError.PNG

Publié Mon, 30 Oct 2017 17:28:26 GMT par Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Chris,
Please open a support request with the Fortis team. Unless the migration toll is updated then you will need a 6.11 license key and a re-install. 

 

Phil Robson
Senior Director Support - Americas

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