Posted Mon, 01 Jul 2019 21:21:03 GMT by Nathan French ComDoc Systems Analyst

I'm noticing in cloud 7.1 systems that the data file used in a file connection can be locked somehow, and therefore cannot be updated.  Here's a transcript of an FTP session (in FileZilla) to the data directory.  The destination directory already contains "File_Connection_1.csv" which now needs to be updated with new information.  (Actual path names are redacted - "unique_directory_characters" replaces the actual string of characters for this cloud system.)

Status:      Starting upload of /path/to/document/File_Connection_1.csv
Command:   CWD /unique_directory_characters/data
Response:  250 OK. Current directory is /unique_directory_characters/data
Command:   TYPE I
Response:  200 TYPE is now 8-bit binary
Command:   PASV
Response:  227 Entering Passive Mode (40,122,29,90,157,205)
Command:   STOR File_Connection_1.csv
Response:  553 Can't open that file: Device or resource busy
Error:        Critical file transfer error

I think I locked this file when I was double-checking the columns for the file connection in the Administration tool, but the lock is still in place for quite a long time, it's been more than 4 hours now.  How can I get this lock to be released?  

The only alternative seems to be create a new autoindex job pointing to a new file connection using a renamed copy of this updated file.  I have done this as a workaround in the systems where this is happening, so there is no currently open or waiting issue.

Two questions:
- Is this the expected behavior?
- How long is this file lock supposed to exist?


Posted Mon, 01 Jul 2019 21:32:24 GMT by Phil Robson DocuWare Corporation Senior Director Professional Services, Americas
Seems  like a support issue to me. I do not have the answers to your questions. It could be that Autoindex if holding the lock. This has happened before.
Please report it.

Phil Robson
Senior Director Client Services, Americas

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