Posted Thu, 18 Aug 2022 17:48:23 GMT by Hameed Ogbara
In our organization when a document is to be issued to a third party, we have to make sure it not encrypted so that the user can open the document. 
We discovered that it the document is encrypted, and we import into the document tray, it is not readable by Docuware. I want to believe there should be a way out because it is within our organization and I can send it to another user and he/she can open it. 
My question now is why in DocuWare that we purchase for our organization, the imported document is not readable in the document viewer.
I wait for how to resolve this.

Thank you
Posted Fri, 26 Aug 2022 00:01:02 GMT by Matthias Wieland Senior Director Support EMEA
Dear Hameed Ogbara! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-184468-V3Y8T for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

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