Posted Thu, 29 Mar 2018 10:39:37 GMT by Terry Sprague System Architect

DWDBException: A network-related or instance-specific error occurred while establishing a connection to SQL Server

We are preparing to upgrade to 6.12 and have copied our server to a VM clone in a test environment.  The Authentication, Content, and Workflow services all start correctly and present no errors.  The web serer is running.  When a user attempts to log in using Docuware credentials (not Active Directory), we get this error.  The SQL server is accessible for remote connections.

Posted Thu, 29 Mar 2018 10:57:29 GMT by Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Please cease all activities on the VM clone and open a Support Request urgently. Part of your DocuWare system is likely pointing at the production system and you are running the risk of compromizing your installation.
We need to check this with you to ensure the clone is properly renamed and reconfigured and has no access to the production system.


Phil Robson
Senior Director Support Americas

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