Posted Fri, 27 May 2022 18:39:35 GMT by Steve Shriver Application Specialist

Using the DocumentTool.exe to restore some files to several file cabinets on a 7.5 server, most have been successful but one file cabinet seems to be taking an inordinate amount of time. We suspect that this file cabinet is encrypted, all files in a document folder end in .crp (f0.pdf.crp, DocId.xml.crp, etc.).

There is nothing in the documentation that indicates that this type of file cannot be restored in this way. Are there issues with encrypted file cabinets and the DocumentTool.exe?

Clues appreciated

Posted Sat, 04 Jun 2022 00:01:49 GMT by Matthias Wieland Senior Director Support EMEA
Dear Steve Shriver! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-178058-R5T8R for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

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