Posted Mon, 20 Aug 2018 18:14:57 GMT by David Blake Ricoh USA Sr. Solution Integrator

This is a new Cloud customer with v6.12.  They tried to delete a file as DWAdmin and got an error message: Lock for document with ID 235755 failed.

It was duplicated using another account that had delete permission.

However I attempted and succeeded at deleting the file without fail.  I've tried to duplicate the issue by copying a file, opening it up usuing a 2nd account, and then attempted to delete using the DWAdmin account. No issue and it deleted even as the file was opened, in view by the 2nd account.

Posted Mon, 20 Aug 2018 18:21:55 GMT by Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Not possible to answer this in the forum as the specific document needs to be investirgated. Can you please open a Support Request?

Phil Robson
Senior Director Support Americas

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