Posted Tue, 06 Feb 2018 21:40:32 GMT by Neal Ford Application Support Specialist

Recently just applied HotFixes 52-54 to our DW server. Had employees check and apply updates. Some users had no issues running updates while others were experiencing an error, "problem starting Docuware Desktop App Setup". We have a mix of Windows 7 and 10 running on end user computers and I am aware that DW6.7 is not fully compatibly with Windows 10. Either way all users are experiencing extremely slow job processing when they are printing in from Epicor or from email into Docuware, with files taking 2-5 minutes to complete. I have installed the latest Printer PS driver but that had no affect either

Things I've tried:

  • applied bug fixes list on hotfix 54
  • added exception to McAfee to ignore local DW folders
  • Bounced the server
  • added ConcurrencyMaximum=8

To me it seems like something is blocking communication or slowing down job processor. I just don't know if it's on the client end or server.

Any suggestions would be great.

Thanks,

Neal

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Posted Tue, 06 Feb 2018 22:27:24 GMT by Phil Robson DocuWare Corporation Senior Director Client Services, Americas

Neal,
Please open a support request so that we can investigate this behavior. There is something at play here.

 

Phil Robson
Senior Director Support Americas

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