Posted Mon, 24 Aug 2020 14:54:55 GMT by Joe Kaufman Bell Laboratories Inc Senior System Architect

Shot in the dark here, but has anyone else noticed slowdowns in scanning after a scanning workstation is updated to use Windows Feature Update 2004? We have one person here who, after running the update, has scanning operations take a second or two per page where the scanning used to be a continuous stream. When the 2004 feature update is uninstalled, scanning resumes full speed.

Canon has not been helpful thus far, so it would seem they have not had many (or any) people report a slowdown, but I thought I would try posting here. We are running DocuWare 6.11 on-premise and use Canon scanners such as the DR-6010C.

Joe Kaufman

P.S. As a bonus question, what brand of scanner do other folks use? Anything else in the Canon price point that works as well with DocuWare? Any gotchas (or brands) to avoid in anyone else's experience?
Posted Mon, 24 Aug 2020 14:55:56 GMT by Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Joe Kaufman! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-133277-Y9G5F for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team
Posted Tue, 01 Sep 2020 13:40:37 GMT by Shawn Rutigliano software support analyst

Hello Joe,

I have not seen any issues yet with this update. Does this happen with all scanners or just Canon? Fujitsu? I will keep an eye on this for you. Thank you 

Best Regards

Shawn Rutigliano
Software Support Specialist Team PURPLE Americas

Posted Tue, 01 Sep 2020 14:04:25 GMT by Joe Kaufman Bell Laboratories Inc Senior System Architect


We discovered that even in the Canon software scans would slow down.

So, we bought a Fujitsu 7160, and it is very speedy and does a nice job. No slowdowns so far for anyone with Feature Update 2004.


Joe Kaufman

Posted Mon, 12 Oct 2020 17:57:27 GMT by James Pue
We are using Kodak i3400.  After the feature update scanning takes 32 seconds to open the twain driver interface.  Kodak has no news and does not indicate that it has tested with the 2004 update.
Posted Mon, 12 Oct 2020 18:02:45 GMT by Joe Kaufman Bell Laboratories Inc Senior System Architect

Thanks for weighing in. We have been installing Fujitsu scanners and things are going great. Good to know someone else is seeing issues with the Kodak scanners -- hope Kodak figures out the issue!

Joe Kaufman

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